Vocalocity automates subscription billing across 3 channels for over 10,000 businesses with Zuora

Challenge

Vocalocity's business was growing rapidly and they needed to scale their billing system
They wanted a new billing system that was more flexible and delivered in the cloud
Vocalocity wanted a billing system that was easy to integrate with their ecosystem, including Salesforce.com

Solution

Vocalocity selected Zuora's Subscription Commerce solution for its Enterprise scale and flexibility
Product management at Vocalocity can experiment with pricing changes including bundling and discounting for 1-time and recurring charges as well as report on which price offerings are doing the best
For over 10,000 businesses, Vocalocity automates the entire subscription life cycle such as order taking across 3 channels, online self-service, tele-sales and customer support

Company Background

Founded in 2005, Vocalocity is the leading provider of VoIP (Voice over Internet Protocol) communication services for small businesses. Vocalocity powers thousands of small businesses with its core offering, VocalocityPBX, a hosted PBX solution that provides customers with the quality and reliability of traditional PBX phone systems. In 2010, Vocalocity is no. 254 of Inc. 500, a list of America's fastest growing private companies.

www.vocalocity.com

“As the fastest growing cloud based phone system for small businesses, we needed a new billing system that was more flexible and delivered in the cloud. We selected Zuora for Comms over many alternatives as Zuora has built a complete billing solution. Zuora's native integration with Salesforce.com provides us with many advantages including an ease of implementation.” — Wain Kellum, CEO