Between Salesforce & Zuora, Cloud9 Prices to Scale and Automates Quote-to-Cash
Cloud9 is the world’s leader in on-demand sales forecasting and pipeline management solution for Salesforce.com customers, enabling users to actively manage sales performance with intelligence - going beyond CRM applications. With Cloud9, companies dramatically improve the predictability of their sales forecasts, get visibility into the expectations and changes, and identify risks and opportunities.
Cloud9’s product is based on an application, but behind that application is a very sophisticated data warehouse. They were pricing on a per seat base for the application only -- essentially receiving zero credit for Cloud9’s sophisticated data warehouse. Why? Because their current billing system fell short in this common subscription-based business requirement.
Cloud9 was literally leaving money on the table. Something had to change.
When evaluating solutions, Cloud9 had a long list of requirements -- an innovative platform with the ability to support any subscription pricing model, a tight integration with Salesforce, and an end-to-end, quote-to-cash solution.
Zuora’s powerful subscription commerce solution was the perfect match.
Today, Cloud9 can offer innovative pricing models to capitalize on their sophisticated data warehouse. For instance, with Zuora’s tiered pricing model, Cloud9 can sell their data warehouse separately from the individual, pricing higher or lower for different size customers. This has enabled Cloud9 to transform their business from selling primarily to the SMB market, to attracting several large enterprise customers - think Avaya, Computer Associates, and Dow Jones, to name a few.
And with Zuora’s seamless integration with Salesforce, Cloud9 has a virtually lights out end-to-end, quote-to-case solution. Quotes are sent via DocuSign to their customers and transferred back into Salesforce where the quote documents are automatically attached to the records in Salesforce. With literally, a push of a button, Cloud9 can send that quote information to Zuora to either create or update a subscription workflow rules automatically notify Accounting. The grand finale? Invoices go out automatically!
“Life without Zuora would be chaotic. Today we have an end-to-end, quote-to-cash process that works virtually lights out.” — David Belove, Sr. Director of Global Sales Operations
Other Technology Case Studies
Next Steps
Zuora Demo
Watch this short demo and learn how Zuora can help you.
Zuora Resources
Subscription Management Resources.